Hewlett-Packard (HP) introduced an ‘HP cartridge protection’ update on some of their ink cartridges.
This locks the cartridge chip and prevents it from being used in any other printer, creating more waste to landfill.
The Protected Error on the cartridge, basically means it won’t work for you, this feature cannot be undone until a new chip is connected to the cartridge.
Our manufacturers do test for this, however, on occasion, the odd cartridge can slip through the net.
Please contact us directly with your order number, make and model of printer and the exact error on the printer and we will get a new cartridge out for you or refund if no updated cartridge is available.