The error that you are seeing - 'Remove and Reinstall' can be overcome with some easy to follow routine troubleshooting.
Please perform a Hard Reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
• Remove all the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
• Turn on the printer and wait until the warm-up period finishes and the printer is idle.
• Now insert the ink cartridges and then try to print a test page and check if it works.
It is worth knowing that compatible cartridges are sold for current machine software/firmware/drivers at the time of purchase. If you have updated firmware/drivers etc. it makes the compatible cartridge 'incompatible' with your printer and is obviously beyond our control.
Firmware/software updates can tell the printer how to communicate, how to move motors, fire nozzles and most important of all, how to recognise original versus compatible (non-original) cartridge chips. Unfortunately, some manufacturers are now are updating printers automatically, so unless you turn the auto-updates off on the printer, these will take place without you having to do anything.
By using compatible or remanufactured cartridges you are cutting into the manufacturer’s primary source of profit. Because of this, they update the firmware and this may interfere with the printer operations if using compatible or remanufactured cartridges. Firmware on the printer can then produce the message regarding low or zero ink levels if the machine detects a cartridge that is not a manufacturer's original cartridge. It can on occasion prevent the printer from accepting the cartridges completely.
It is a good idea to block the automatic installation of new printer firmware versions to avoid these issues. This can be done by following the procedure in your printer manual.
If you find that after following this procedure you are still having a problem please contact us, include your order number, the model of printer and provide us with the exact error message shown on the printer.