If you install an ink cartridge, and one of the below error messages displays on the printer control panel or computer, the ink cartridge you are trying to use has an outdated chip that was created prior to the release of your printer.
- Cartridge(s) for older generation printer
- Incompatible Older Cartridge
- Older Cartridge
- Older Generation Cartridge
- Older Generation Cartridge Installed
Our manufacturers do test for this, however, on occasion cartridges can slip through the net.
Please contact us directly with your order number, make and model of printer and the exact error on the printer and we will get a new cartridge out for you.