If a debit card or credit card is used to make a payment, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorised" funds (counting against your balance until the authorisation clears) even if your order was rejected. Such authorisations are merely "pending" charges.
The most common reason for the failed transaction is that both the billing address and the postcode entered do not match the billing address on file with the bank that issued your debit/credit card. Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
We do not have the capability to release the bank's temporary hold on authorised funds.
"The pending transaction you can see is purely an authorisation and should disappear shortly".
You can contact your issuing credit/debit card company or bank in order to determine their policy for releasing these pending authorisations.
However, if you still need to talk to us regarding this, please get in touch with us via our contact page and ensure that you have the following information:
- The date you tried to place the order
- The exact amount of the transaction
- The last 4 digits of the card you used
- Your email address used to place the order