First of all, please check that you have ordered correctly for your printer.
Make sure you are placing the correct cartridge into the correct carriage.
Some compatible cartridges may look slightly different from the originals due to copyright having been taken on the original cartridge, however, all of our cartridges have been thoroughly tested and the cartridge you received should work in your printer. Our products are only sourced from manufacturers with the highest standards and are all fully guaranteed to give peace of mind as part of our Satisfaction Guarantee.