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Cancelling your order pre-dispatch:

Due to the large volume of orders processed per hour, we can only cancel an order in a short time window after an order has been placed.  There is no guarantee that we will be able to cancel your order before the items are dispatched to your chosen delivery address.  In order to request cancellation, please call us on 0203 001 0234 or use our online contact form, ensuring you select "Cancel your order" from the drop-down menu.

Please note: These requests will only be possible during customer service working hours, which are 9am - 6pm Monday to Friday and 9.30am - 3pm on Saturday, we are closed on all Bank Holidays.

Cancelling your order post-dispatch:

Please note that under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you are entitled to a "cooling off period".  We allow you to cancel your order within 30 days from the day after you receive your goods, for any reason.  Full details of our returns policy can be found Returns Policy.