Using our website cartridge finder tool is a great way to ensure you order the correct item. 

If, however, you have ordered incorrectly please note we are happy to provide a credit into your Cartridge People account or a refund for any items bought in error that are returned to us within 12 months from the date of purchase, the items must match the following criteria: 

  • The packaging and inner seal/bag must be unopened
  • In a resalable condition

We may make a deduction to the amount refunded to reflect any reduction in the value of the items as a result of using unsuitable packaging or over handling.

When returning you must include a covering note which includes the following information:


  • Your name
  • Address
  • Order number
  • A contact telephone number

Please do not return any additional items including items for recycling.

The Return Address is:


CPUK Return Department

Road One (corner of Road Four)

Winsford Industrial Estate

Winsford

Cheshire

CW7 3QA


We recommend that you ask your Post Office for a proof of posting certificate as Royal Mail does not accept liability for lost items without proof of posting. (This is free of charge).


Upon receipt back here we will process the return for you and then email you the details of the re-imbursement. Please allow 14 working days for the return and refund to be processed.