We are unable to exchange goods, however we are happy to provide a Credit into your Account or a refund for any items bought in error that are returned to us within 12 months of purchase.
The packaging and inner seal/bag must be unopened, so they are in resalable condition. We may make a deduction to the amount refunded to reflect any reduction in the value of the items as a result of using unsuitable packaging or over handling.
When returning you must include a covering note which includes the following information:
- Name on the order
- Original shipping address
- Order number
- A contact telephone number.
Please do not return any additional items including items for recycling.
Please ship to:
Returns Dept
Road One (corner of Road Four)
Winsford Industrial Estate
Winsford
Cheshire
CW7 3QA
We recommend that you ask your Post Office for a proof of posting certificate as Royal Mail does not accept liability for lost items without proof of posting. (This is free of charge).
Upon receipt back here we will process the return for you and then email you the details of the re-imbursement. Please allow 14 working days for the refund to be completed.
Please do not post any item back to us without first contacting us, so we can ensure the return can be processed promptly for you. You can contact us using our Contact Us page.